How Do You Deal With Problem Clients?


Working as a freelancer can be one of the most fulfilling career options around for a lot of people. After all, more and more people are now free from the constraints of standard employment and are able to forge their own careers on their own terms. Sadly, there’s often one thing that makes the freelance life a whole lot more difficult than it needs to be: clients and customers. Not all clients and customers, of course. However, there’s most definitely a certain type of client who seems to want to make it their life’s goal to make your job as difficult as possible. With that in mind, here are some issues that you may be having with clients and how to deal with them.


Not paying you


Not getting paid on time is the biggest problem with working as a freelancer. After all, if a client is either refusing to pay you or is stalling for a long period of time, that has the potential to cause massive problems for you. One of the best things that you can do is to make sure that you send over your invoice as soon as possible. You can find plenty of free invoice templates that will make the whole process a lot easier. It’s often a good idea to send over the invoice right at the start so that your client is fully prepared and has lots of warning of how much they need to pay and when.   


Constantly changing their mind


No matter what kind of work you’re doing, an indecisive client can make life seriously difficult for you. It can feel like they change their mind over what it is that they actually want multiple times a day and it can be impossible to keep up. This kind of thing can make a job last for far longer than it really needs to. The key is to sit down with your client and hash out exactly what they want from you right at the start. That way, you have a clear framework to come back to when things get complicated.


Not understanding what your job is


This is something that a lot of freelancers don’t expect but that still happens a lot nonetheless. A client will hire you to do a specific job but they will often end up expecting you to do a whole lot of things on top of that. Let’s say you’re hired to write copy for their website. Things are going fine and then suddenly they start talking about the design of your site or their branding. You might want to try and keep the customer happy but trying to do everything is going to make life worse for everyone. Be clear about what your job actually is and don’t let clients push you into doing more than you’re being paid for.


Of course, you shouldn’t assume that all of your clients are going to be like this. The truth is that most people will be incredibly happy with the work that you’re doing and will try and make the whole process as easy as possible for both of you. But at least with this advice, you’ll have a better idea of how to deal with those problem clients when they do appear.

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