Hosted PBX: Huge Benefits for SMB’s

With the digital age well and truly upon us, it’s no surprise that cloud technology is changing the way in which many modern businesses operate. Hosted PBX, although one element of cloud tech, is making major waves for SMB’s as it provides a sophisticated telephone solution without having to blow the budget. Furthermore, it ends up saving small to medium sized businesses a lot in the long run, too.

What Is Hosted PBX?

In layman’s terms, hosted PBX (Private Branch Exchange) is a phone system that is hosted by a third party and delivered as a service rather than a simple telephone line to your building. This basically means that SMB’s have the option of using highly sophisticated telephone technology without having to invest in telephone equipment. The system is installed, maintained and operated by a third party (VOIP) service provider.

6 Key Benefits of a Hosted PBX System

  1. Minimal Financial Investment

As it is a service it eliminates the purchasing of onsite hardware, which is one of the main reasons why a traditional phone system could be such an upfront investment, especially for SMB’s.

  1. Modern Streamlined Features

As the world evolves so too does the way we conduct business. A hosted PBX system includes modern features like voicemail to e-mail, auto attendant, company directory music on hold, voice messaging, and remote call management, which make daily communications with customers easier and less time consuming.

  1. Easy, Fast Setup

One of the most important aspects of running a small business is less downtime across all operations. Installation of a hosted PBX system is quick and clean meaning you don’t have to worry about a time consuming switch over.

  1. Fully Scalable

A cloud hosted PBX system allows business owners to select the features and services they require on demand. As businesses evolve they require new methods in which they communicate, which is the beauty of a cloud based service, as it evolves with it.

  1. Enhanced Infrastructure

Compared to a traditional phone system, a cloud based hosted PBX has a superior infrastructure which ultimately results in enhanced efficiency and productivity for a business.

  1. Formable Security & Monitoring

Hosted PBX is exemplary when it comes to communication security issues and concerns. Host providers build their service on a highly secured network, including Tier 4 datacentre’s with controlled access, around the clock monitoring and dedicated onsite support.


As technology evolves it presents many SMB’s with new opportunities and benefits that can be utilised to increase efficiency and productivity across all business operations. However, with everything being digitalised there are also many threats to businesses. Cloud based services are on the rise as a result as they provide many benefits to business owners whilst minimising cyber threats, allowing them to focus on what really matters, running their business.


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